Updated October 9, 2026
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Refloor is a Michigan-based flooring company serving Michigan, Indiana, Ohio, Illinois, and Kentucky. Their 4-Part Lifetime Guarantee covers installation labor, gap-free planks, replacement of up to five owner-damaged planks, and a Love It or Leave It promise that puts half the original purchase price toward a new floor if you are dissatisfied, per Refloor’s published terms. It is transferable to the next homeowner for 10% of the purchase price.
With 15,675 Google reviews at 4.9 stars, Refloor consistently achieves one of the highest customer satisfaction ratings in the residential flooring category. Their shop-at-home consultation model, combined with a 5-day installation promise for most projects, delivers both convenience and speed in markets where flooring companies often quote 2–6 week lead times.
Rating source: Google, count-weighted mean across 16 US locations with 100+ reviews (largest: Farmington Hills, MI, 2,248 reviews), verified August 2026
Refloor’s guarantee runs to four lifetime parts, and one of them puts half the original purchase price toward a new floor if you are dissatisfied. It installs across Michigan, Indiana, Ohio, Illinois and Kentucky. It rates 4.9★ across 15,675 reviews.
What Refloor covers, how their pricing and financing work, the materials they install, and their strengths.
| Customer rating | 4.9★ from 15,675 reviews: Google, count-weighted mean across 16 US locations with 100+ reviews (largest: Farmington Hills, MI, 2,248 reviews), verified August 2026 |
|---|---|
| Services covered | Flooring |
| Pricing & financing | $4-$14/sqft installed (product-dependent) |
| Materials & products | LVP, Carpet, Hardwood, Laminate 5-day installation promise on most projects |
| Strengths | • Love It or Leave It: 50% toward a replacement floor • 4-Part Lifetime Guarantee • 4.9 stars: top Midwest flooring rating • 5-day installation promise • MI · IN · OH · IL · KY |
| Consider alternatives if | • You are outside MI · IN · OH · IL or KY. |
These are the warranty terms Refloor publishes with the caveats attached to each. Warranty documents change and tiers differ by product line, so treat this as a starting point: ask for the specific document that applies to your quote, in writing, before you sign anything.
| Coverage | Caveat |
|---|---|
| 4-Part Lifetime Guarantee, part 1: Lifetime Labor Guarantee (installation free of workmanship defects) | Per Refloor’s published guarantee terms, verified 11 Sep 2026. A limited lifetime guarantee, transferable for 10% of the purchase price within 30 days. |
| 4-Part Lifetime Guarantee, part 2: Lifetime Gap-Free Guarantee (gaps over 3mm; excludes subfloor movement) | Per Refloor’s published guarantee terms, verified 11 Sep 2026. A limited lifetime guarantee, transferable for 10% of the purchase price within 30 days. |
| 4-Part Lifetime Guarantee, part 3: Lifetime 5-Plank Guarantee® (up to five owner-damaged planks) | Per Refloor’s published guarantee terms, verified 11 Sep 2026. A limited lifetime guarantee, transferable for 10% of the purchase price within 30 days. |
| 4-Part Lifetime Guarantee, part 4: Lifetime Love It or Leave It Guarantee® (50% toward a replacement floor) | Per Refloor’s published guarantee terms. It is a limited lifetime guarantee, transferable to the next homeowner for 10% of the original purchase price within 30 days of the property transfer. |
*On the figures below: these are estimated ranges for this kind of work, not quotes from Refloor. We do not hold published pricing for most companies. Where we do, it is shown as theirs and labeled. Your quote depends on your home, your scope and your market: see how we build these ranges.
Carpet typical range for this work: $4–$10 per sq ft installed: Refloor’s largest category. Products from major residential carpet mills. Stain-resistant and pet-resistant fiber options. The 4-Part Lifetime Guarantee applies to carpet as it does to the rest of the range. Note that it does not name pet damage: the nearest cover is the 5-Plank Guarantee® for a small amount of accidental owner damage.
Luxury Vinyl Plank typical range for this work: $5–$14 per sq ft installed: 100% waterproof LVP. Refloor’s LVP products are covered under the Lifetime Guarantee including installation. Good for kitchens, bathrooms, and basements where carpet is not appropriate.
Hardwood typical range for this work: select markets, $10–$24 per sq ft installed: Engineered hardwood available in most Refloor markets. Coverage under the Lifetime Guarantee: confirm specific terms for hardwood at the consultation.
Consultation: Refloor sends a consultant to your home with samples. No store visit required. The consultant measures each room, presents product options in your actual space, and provides a written quote. The 5-day installation promise is offered when your chosen product is in Refloor’s local inventory. Ask specifically whether it applies to your selection.
Installation: Refloor installation crews complete most projects in 1–3 days depending on scope. Furniture moving is typically included. Old carpet removal and haul-away is discussed at the consultation. Confirm whether it’s included in your quote.
Warranty: 4-Part Lifetime Guarantee covers labor, gap-free planks, five-plank replacement and a half-price replacement promise. Get the complete warranty document at contract signing: the exclusions do the work here, particularly subfloor movement on the gap cover and the five-plank ceiling on accidental damage.
Best fit: Midwest homeowners who want the strongest available warranty coverage. The Love It or Leave It Guarantee®, which puts 50% of the purchase price toward a new floor if you are dissatisfied, is genuinely unusual in the Midwest market. Also ideal for buyers who want speed (5-day installation promise) alongside quality assurance (4.9-star rating).
Consider alternatives if: You are outside MI, IN, OH, IL, or KY. Refloor does not operate in other states. For primarily hardwood or tile projects, Floor Coverings International may offer more product depth and design expertise. For budget-first projects, big-box retailers (Home Depot, Lowe’s) or local flooring stores may undercut on price.
